Process Governance Consulting Group (PGC Group) consultants are committed and foucs thier efforts to help clients develop solutions to IT challanges, IT Service Management and IT Governance implementation in an effort to reduce cost and improve productivity.  Our service offerings include.



IT Service Management Implementation

• Conduct gap analysis and identify processes strengths, best practices & challenges

• Design / re-engineer ITIL service support & service deliver processes

• Conformance assessment

• Project support for ITIL ‘best practice’ implementation

• Establish process architecture

• Align policies, processes, & procedures with industry standards

• Conduct compliance assessment

• Provide training

• Process improvement roadmap, plan, & implementation approach
  

IT Governance Implementation
 

• IT governance implementation

• Conduct on compliance assessment

• Establish Quality Management System

• Define process architecture

• Align policies, processes, & procedures with industry standards (e.g., ITIL, ISO, etc.)

• Establish Information Security Management System (ISMS)

• Support delivery of strategic objectives

• Ensure alignment of IT governance with business strategy

• Risk management & regulatory compliance
  
• Change management
   
• Increase IT governance awareness
  
• Management / assess  IT investments to ensure actually delivery & ROI
   
• Measure the investments to verify that organization
   
• Program / project management consulting services